Fuss Free Finance

ASIC Credit Licence: 389885
(A division of McDuff Thomson & Associates - ABN: 80 700 294 669)

PO Box 72
Hawthorn
Victoria 3122
Australia

Receiving compliments or complaints:

You can lodge compliments or complaints by contacting our Customer Relations Team:

• telephone - 03 98040123
• facsimile - 03 98040124
• e-mail - loans@fussfreefinance.com.au
• post - PO Box 72, Hawthorn. Victoria 3122

Dispute Resolution:

We will make every effort to resolve your complaint in a timely manner and would hope to be able to provide a response within 5 working days, however should matter take longer to investigate we will provide timely feedback as the matter is progressed.

External dispute resolution scheme:

If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme.

Our external dispute resolution provider is COSL (Credit Ombudsmen Services Limited)

Phone 1800 138 422            www.cosl.com.au

External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.